Returns & Exchanges Policy

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At Zaniver (zaniver.shop), we want you to love your purchase. If you are not completely satisfied with your order, we offer returns and exchanges in accordance with the terms below.

1. Eligibility for Returns & Exchanges

Items must be returned within 30 days of delivery.

Items must be unused, unworn, unwashed, and in their original condition with all tags, packaging, and labels attached.

Items marked as final sale, clearance, or personalized are not eligible for return or exchange.

2. How to Initiate a Return or Exchange

Step 1: Contact our customer service at smgl5188@outlook.com with your order number, reason for return/exchange, and photos of the item (if applicable).

Step 2: Wait for our return approval and instructions.

Step 3: Ship the item back to the address we provide, with a tracking number (customer is responsible for return shipping costs).

Step 4: Once received and inspected, we will process your refund or exchange within 5–7 business days.

3. Refund Policy

Approved refunds will be issued to your original payment method.

Refunds include the cost of the item only; original shipping fees are non-refundable.

It may take 3–10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchange Policy

We accept exchanges for the same item in a different size or color (subject to availability).

If the requested item is out of stock, we will offer a refund instead.

Customer is responsible for all return and reshipping costs.

5. Non-Returnable Items

• Final sale or clearance items
• Used, worn, washed, or damaged items
• Items without original tags
• Custom or personalized products

6. Return Shipping Costs

Customers are responsible for all return shipping fees unless the item is defective, damaged, or incorrect due to our error.

7. Contact Us

For returns or exchanges, contact: smgl5188@outlook.com | Phone: 01273 279375 | Address: 5 BRAYFORD SQUARE, LONDON, E1 0SG, UK