Q1: How long does order processing take?

A: All orders are processed within 1–3 business days (excluding weekends and holidays).

Q2: What are the delivery times for UK orders?

A: UK standard delivery takes 3–7 business days after your order has been shipped.

Q3: How can I track my order?

A: Once shipped, you will receive an email with a tracking number to monitor your delivery.

Q4: What is your return policy?

A: We accept returns within 30 days of delivery. Items must be unused, unworn, and with original tags attached.

Q5: Do you offer exchanges?

A: Yes, we offer exchanges for the same item in a different size or color (subject to stock availability).

Q6: Who pays for return shipping?

A: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

Q7: How long do refunds take to process?

A: Approved refunds are processed within 5–7 business days after we receive your return. It may take 3–10 additional days for funds to appear in your account.

Q8: Are your clothes true to size?

A: Yes, we provide detailed size charts on each product page to help you choose the best fit.

Q9: What payment methods do you accept?

A: We accept all major credit/debit cards and secure payment methods available at checkout.

Q10: How can I contact customer service?

A: You can email us at smgl5188@outlook.com or call 01273 279375 during business hours.